You’ve been preparing and waiting for your holidays for a long time, so you expect them to be successful, without any problems and full of nice surprises. The professionals committed to the « Qualité Tourisme » scheme are working daily to propose you quality equipment and services, all in a friendly atmosphere and lead by attentive teams.
Friendly welcome and quality services, the commitment of the “Qualité Tourisme” national scheme
A truly voluntary approach, the “Qualité Tourisme“ scheme highlights a long-term commitment by professionals in their structures with their teams. Customers’ happiness is their philosophy.
That’s why enthusiastic professionals commit themselves to this quality certification. They oblige themselves to do regular and independent audits, to write procedures, to deal with customers’ views and suggestions and to receive “mystery visits”. Therefore, this is a long and tedious process which brings you to choose these structures with confidence.
“Qualité Tourisme” scheme rewards accommodation structures as well as leisure activities, Tourist Offices or restaurants.
Structures committed to the « Qualité Tourisme » scheme have successfully passed very strict audits at a high level: 85% of the criteria must be confirmed. They are valid between 3 to 5 years, depending on the structure’s sector. These “mystery visitors” study:
- The quality of the teams’ welcome (an attentive receptionist, an adviser adapting her/his answers to your specific needs, a caring and warmly welcoming campsite’s manager),
- The handover of reliable and clear information with foreign languages knowledge and advice about the destination (what’s better than real experts to answer to your expectations)
- Quality, cleanliness, security and equipment’s comfort up to date to make you experience beautiful moments during your holiday or a simple relaxation weekend,
- Your opinion is taken into account, which means the automatic answer to every customer complaint, the answer to views on the internet or suggestions’ compiling. Take time to listen to one’s customers is often a good way to make one’s equipment progress in the good way. Corrective actions and continuous improvements are part of “Qualité Tourisme” professionals’ everyday life.